Estimated delivery is 7–13 days after dispatch. This page explains how the estimate applies to wholesale orders.
Service area
We accept wholesale inquiries for destinations in the United States, United Kingdom and Europe. Availability, shipping options and order acceptance depend on the products requested and the rules that apply at the destination.
Delivery estimate
The estimated transit time is 7–13 days after dispatch. This is an estimate, not a guaranteed arrival date. Destination, carrier handling, customs processing, weather, public holidays and events outside our control may affect delivery.
Processing and dispatch
Processing starts after an order is accepted and any required payment, business verification or compliance information has been received. Dispatch timing can vary with quantity, product availability and order checks. Your order confirmation will provide the applicable details.
Destination and customs requirements
Buyers must provide a complete commercial delivery address and accurate contact information. Buyers should verify product, import, nicotine, packaging, licensing, tax and resale requirements in the destination market before ordering. Any order-specific responsibilities will be recorded in the quote or order confirmation.
Tracking and delivery support
Tracking or shipment details will be shared when available. If tracking does not update or a shipment appears delayed, contact us with the order reference so we can review the shipment information.
Damage, shortage or incorrect goods
Inspect packages on arrival. If goods appear damaged, short or incorrect, contact us promptly and keep the goods and packaging available for review. Send the order reference, affected quantities, packaging photos and clear evidence of the issue before returning anything.